Refund policy

At LeatherLime, we take pride in delivering high-quality leather products and fragrances. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and in original condition

  • The product is returned with original packaging

  • The return request is made within 7 days of delivery

2. Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (not due to our fault)

  • Perfumes/attars that have been opened or used

  • Customized or personalized products

  • Items purchased on sale or discount

3. Damaged or Wrong Items

If you receive a defective, damaged, or incorrect product:

  • Contact us within 48 hours of delivery

  • Share clear photos/videos as proof

We will offer:

  • Replacement, or

  • Full refund, depending on the case

4. Return Process

To initiate a return:

  1. Email us at leather.lime27@gmail.com

  2. Provide your order number and reason for return

  3. Wait for approval and return instructions

⚠️ Returns sent without approval will not be accepted.

5. Refund Policy

  • Refunds are processed after inspection of returned item

  • Approved refunds will be issued within 5–10 business days

  • Refunds will be made via the original payment method

6. Shipping Costs

  • Customers are responsible for return shipping costs

  • Original shipping charges are non-refundable

  • If the return is due to our mistake, we will cover shipping

7. Exchange Policy

We only replace items if:

  • The item is defective or damaged

  • The wrong product was delivered

8. Order Cancellation

  • Orders can be canceled within 12 hours of placing the order

  • Once processed or shipped, cancellation is not possible

9. Contact Us

For return or refund requests:

📧 Email: leather.lime27@gmail.com